Mark Graban
I'd love to talk with you about Lean Healthcare challenges you might be facing or how to create a culture of continuous improvement through "Kaizen."
I'm also a skilled problem solver and coach on root cause analysis, "5 whys," and other approaches that are applicable to software companies, startups, and other types of businesses.
I'm currently involved with a cloud-based software startup of my own, KaiNexus.
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Kaizen is a Japanese word that means "change for the better" and it's a methodology for continuous improvement. Kaizen is practiced in many industries, including manufacturing and healthcare companies. Mark has been personally certified by Norman Bodek, the author of many books on Kaizen. Mark is the co-author of the book "Healthcare Kaizen."
I have worked with the Lean methodology since 1995, having shifted into healthcare full time in 2005. I am the author of two books, "Lean Hospitals" and "Healthcare Kaizen," and I have served as a consultant to healthcare systems in North America and Europe.
I have been blogging since 2005 and podcasting since 2006 (165+ episodes to date). Readership has grown to over 1500 readers per day and LeanBlog.org is considered one of the most authoritative (and most fun) blogs in this field.
I've received training and coaching from former Toyota employees on root cause problem solving, including the "Five Whys" and related approaches. I have applied these methodologies in multiple industries and settings.
Reviews (23)
If you don’t read Mark’s LeanBlog or listen to his podcasts you should. I have for years. They are consistently informative, insightful, and useful. If you haven’t read his latest book, “Healthcare Kaizen”, you should. He and Joseph E. Swarz have written one of the most useful and practical books for getting the people who do the work in healthcare involved in continuously improving the work. It’s exactly the kind of thought-leading, gemba-based work Mark did as a senior fellow at the Lean Enterprise Institute, where we were colleagues, and that I’m sure he’ll continue to deliver in his post as chief improvement officer at tech startup KaiNexus.
Mark does a fantastic job of making Lean practical, real and accessible through his blog, speeches, books and work. He is a valuable part of the Lean community. Check out www.leanblog.org to see for yourself.
I met Mark in person while visiting Thedacare healthcare system in Appleton, Wisconsin. Though I had always read, enjoyed, and learned from Mark's book/blogs/articles, having the opportunity to be coached by him in a 1:1 session was super exciting. He is passionate about Lean, has fantastic insights and knowledge, and is well respected in the Continuous PI field. I recommend Mark Graban and his book to anyone in healthcare industry willing to understand "how" to connect the dots from top down and bottom up (from overarching strategic goals to the bedside and vise versa!) I received awesome advise regarding A3 Thinking and Hoshin Kanri from Mark. Get in touch with him and learn! That is all we can do in life. Learning, itself, is a continuous journey too.
I had the opportunity to work with closely Mark on several initiatives. Mark is a driven, big picture, true lean thinker. Our collaboration provided great opportunities for me to learn about lean manufacturing, professional communication techniques and executive coaching.
Mark's drive, focus and passion set him apart in the field. His ability to effectively educate, communicate and coach others ensures success for his customers as they partner with Mark to tackle their business challenges and growth opportunities.
Mark is a truly exceptional person... he is unbelievably bright, talented and insightful yet humble, approachable and sincere in all he does. Mark's blog (www.leanblog.org) is a great source of information and inspiration for anyone interested in the pursuit of operational excellence.
I feel fortunate to have Mark as a colleague and friend.
Mark Graban has deep experience in applying lean thinking in both manufacturing and healthcare organizations. Despite his heavy schedule, he shares his knowledge through his almost daily Lean Blog posts, and in his book, Lean Hospitals. He's always willing to answer a question. It's little wonder that he was invited to be part of developing a healthcare practice at the prestigious Lean Enterprise Institute. I strongly recommend Mark as a consultant in any lean transformation.
Mark Graban is a lean practitioner, educator and an entrepreneur with a passion to help others. He has outstanding lean expertise and business acumen and specializes in lean healthcare. He applies Lean and Toyota Production System principles to help build strong organizations, to improve quality of care and patient safety, to improve the customer/patient experience, and to help the development of employees. His lean blog and book "Lean Hospitals" are great resource for everyone and in line with his mission to help others in lean and TPS principles. I recommend getting to know Mr. Graban, as his experience as a leader, and hands on approach in Lean Manufacturing, Toyota Production System, Lean Healthcare, Kaizen Events, Medical Laboratories, Hospital Laboratories, Patient Flow, Lean Production, Lean Enterprise is an asset to any company and individual.
I was very fortunate to have the opportunity to attend an Executive Meeting for Lean Healthcare Strategy sponsored by J&J, in which Mark was the keynote speaker. Mark has an extraordinary ability to facilitate very interesting discussions regarding lean which stimulated the audience.
Mark is providing a great service to the lean community through his lean blog. I found the blog several years ago and appreciate the effort Mark puts into it. I am happy to work with Mark and share lean ideas. Mark helps me with a good perspective of lean for healthcare.
Mark has done great work with the lean blog, and the podcasts. I read the blog as often as I can, and listen to all of the podcasts. He provides a great service to the lean community. Because of his work on the blog and podcasts, I invited him to speak at the Operational Excellence seminar which focuses on lean principles. He did an excellent job presenting. He is very knowledgeable in lean and the Toyota Production System.
Mark is a very passionate guy about lean. I have had the opportunity to talk with Mark over the phone and through e-mail, and each time I learn more about lean. His blog is fantastic. I read it every morning, first thing. It is refreshing to hear Mark's views on business news and very entertaining to hear it on everything events like football or staying at a hotel.
Mark always makes time to talk and share views with others passionate about lean. If you haven't been to his blog (www.leanblog.org), I would recommend you read it.
I worked with Mark in launching a new blog at IIE. He was instrumental in populating the new blog with topical content for the initial rollout. I could always count on Mark to provide me with great blogs and he always met my deadlines. Even though this was a volunteer effort on his part, Mark was consistent and provided IIE with quality content. I enjoyed working with Mark and give him the highest recommendeation.
I first met Mark when he was an undergraduate at Northwestern University. Mark endured my new course that covered Factory Physics concepts before there was even a book. He is one of the few students from that time that picked up and ran with the concepts. His Lean blog is one of the best and gets beyond buzzwords and into the meat of the subject. He has applied Lean and Factory Physics concepts in many places ranging from Dell computers to hospitals.
Recently, he interviewed me for his blog. His questions were insightful and to the point. He really knows his stuff. I look forward to following his career in the years to come.
I first got to know Mark as a fellow blogger on lean manufacturing. His insights are always right on, and reflect his deep experience in lean practice. His recent article in the lean manufacturing supplement to SME's "Manufacturing Engineering" magazine included details about his work with healthcare clients and what they've gained by working with Mark.
Mark is extremely knowledgeable in Lean methods and able to work quickly and effectively with little supervision. He also acts quite well as a facilitator, able to interact well with front line troops and leaders alike. I particularly appreciated his ability to educate his teams, not just train. As such, Mark unselfishly brought the bench strength of the team up so that they would perform better not only now, but also better over the long run.
Mark is an excellent leader. He is extremely innovative and highly results oriented. I highly recommend him.
Mark is an insightful and driven individual who is always in search of peeling back the onion for deeper understanding. I've always enjoyed talking with Mark and have enjoyed working with Mark on leanblog.org.
Mark runs an excellent weblog on the application of Lean in everyday life, manufacturing, and healthcare.
Great blog writer with deep insight into lean manufacturing and lean enterprise, particularly with regards to health care applications.
Mark and I attended LEAN Expert class together. Although I did not work directly with Mark, he was very instrumental in our class by adding real-life examples that exemplified solid lean knowledge and skills.
Mark's knowledge and experience were key to the success our project team achieved. He has a unique ability to convey the principles and techniques of Lean Manufacturing and TPS to a variety of audiences at any stage in their journey to Lean. Additionally, the feedback he provided to our company's software development team made worlds of difference in our product's utility and ease of use.
Mark spent a lot of time mentoring me in Lean methodology when I teamed with him on a Lean implementation project. Mark recognizes the importance of driving cultural change when making changes, which makes him a successful leader. He has a solid understanding of all the technical Lean tools as well as the soft skills to successfully use them.
Mark actively engaged and led teams in the application of Lean tools. His leadership ability to work closely with all levels of people ensures his success. He will be an active and contributing member of any team he choses to join.